Introduction
CleVision Technologies Private Limited ("we", "our", "us") operates ChatFlow AI,
a SaaS solution built on the TALL stack. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services, including our SaaS products, websites, and related services.
Information We Collect
We collect various types of information to enhance our services and ensure a seamless user experience.
a. Personal Data:
When you interact with our services, we may collect personally identifiable information, including:
- Name
- Email address
- Contact details (phone number)
- Payment information (processed securely via third-party payment processors)
b. Usage Data:
We collect data about how you access and use our services, such as:
- IP address
- Browser type
- Pages visited
- Time and date of access
- Time spent on pages
- Unique device identifiers
- Other diagnostic data
c. Cookies and Tracking Technologies:
We use cookies, web beacons, and similar tracking technologies to track activity on our services and store certain information. Cookies help us provide a more personalized experience.
Types of cookies we use:
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Essential Cookies:
Necessary for the website to function.
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Analytics Cookies:
To analyze website traffic and usage patterns.
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Functional Cookies:
To remember your preferences and settings.
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Advertising Cookies:
To deliver relevant advertisements.
How We Use Your Information
We use the data we collect for the following purposes:
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To provide and maintain our services:
Ensuring our Products function as intended.
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To improve our services:
Analyzing usage trends to enhance user experience and performance.
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To communicate with you:
Sending updates, notifications, and customer support communications.
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To process payments and transactions:
Facilitating purchases securely.
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To send promotional materials:
Informing you about new features, updates, and offers.
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To ensure security and prevent fraud:
Protecting our services from unauthorized access and misuse.
Legal Basis for Processing Personal Data
Our processing of personal data is in compliance with data protection laws and based on the following:
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Consent:
When you provide us with explicit consent, such as signing up for our newsletter.
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Contract:
When processing is necessary to fulfill a contract, such as processing a purchase.
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Legal Obligations:
When we are legally required to process your data.
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Legitimate Interests:
When processing your data is necessary for the operation of our business, such as improving our services.
Data Retention
We retain your personal data only as long as necessary to achieve the purposes outlined in this Privacy Policy, or as required by law. Specifically:
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Personal Data:
Retained until it is no longer necessary for the provision of our services or legally required.
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Usage Data:
Retained for a shorter period unless used for security or operational purposes.
Data Sharing
We may share your data in the following cases:
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Service Providers:
We engage third-party service providers to help operate our business (e.g., payment processors, cloud hosting). These providers have access to your personal data only to perform tasks on our behalf and are contractually bound to maintain confidentiality.
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Legal Authorities:
If required by law or to protect our rights, we may disclose your data to governmental bodies or legal authorities.
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Business Transactions:
In the event of a merger, acquisition, or asset sale, your data may be transferred, and you will be notified if this occurs.
International Transfer of Data
Your data may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place, such as:
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Standard Contractual Clauses or other legally recognized mechanisms for cross-border data transfer.
Security of Data
We implement robust security measures to safeguard your data, including:
- Encryption of sensitive information during transmission (e.g., SSL)
- Firewalls and secure access controls to protect our infrastructure
However, no method of data transmission or storage is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.
Your Rights
As a user, you have rights regarding your personal data, which include:
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Right to Access:
You can request copies of your personal data we hold.
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Right to Correction:
You can request corrections to any inaccuracies in your data.
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Right to Deletion:
You can request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
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Right to Restriction:
You can request a restriction on how we process your data under certain conditions.
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Right to Object:
You can object to our processing of your data based on our legitimate interests.
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Right to Withdraw Consent:
You can withdraw your consent at any time where consent was the legal basis for processing.
To exercise these rights, please contact us at contact page.
Cookies Policy
We use cookies to enhance user experience. Cookies help us track your interaction with our services and offer a personalized experience.
Managing Cookies: You can control your cookie preferences via your browser settings. However, disabling cookies may impact your ability to use certain features.
For more details, please see our Terms of Service.
Links to Other Sites
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before interacting with them.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take immediate steps to delete it.
Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you promptly as required by applicable laws. We will provide details about the nature of the breach, the information affected, and steps we are taking to address it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be posted on this page, and the "effective date" will be updated. We recommend reviewing this page regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at contact page.